Hudski Bikes Limited Warranty
Your Hudski bike was manufactured with care and delivered to you largely preassembled. You are responsible for the final assembly as provided in your purchase materials, and for regular care and maintenance.
To ensure a long service life and good durability of your bike, only use it for its intended purpose, see Intended Use warning on our website. The manufacturer’s assembly instructions (especially the torque settings for bolts) and the prescribed maintenance intervals must be strictly followed as well.
Limited Warranty
Hudski offers the following limited warranty and crash replacement program, to the original consumer purchaser only, for all Hudski bikes purchased directly from Hudski Bikes, Inc. by consumers who have purchased the bike in their own name and for their own use, directly from Hudski, in compliance with our Terms and Conditions. The Hudski Limited Warranty, Crash Replacement Policy, Refund Policy and related benefits are not transferrable. If you have a bicycle purchased through a reseller, buying service, marketplace, middleman, drop shipper, distributor, importer or exporter, professional shopper, curator or similar type of individuals or organization, there is no warranty, crash replacement or refund available from Hudski, and your sole rights are against the person through whom you purchased your bicycle.
Subject to the limitations stated in this Limited Warranty document, Hudski Bicycles, Inc. (“Hudski”) warrants to the original purchaser from Hudski that this product will be free of defects in materials and/or workmanship under normal and intended use for a period of six (6) years from the date of purchase by the original purchaser (“Warranty Period”). If a valid claim is received within the Warranty Period, at its option, Hudski will either (1) repair the product at no charge, using new or refurbished replacement parts as Hudski deems appropriate, or (2) replace the product or component with a new one that is at least functionally equivalent to the original product. The original of any product or component that is replaced under warranty must be returned to Hudski and becomes the property of Hudski upon receipt at our fulfillment center.
The Warranty Period on Hudski frames is six (6) years from the date of the original purchase. This includes all Hudski Engineered Parts (HEP); frames, rigid forks, racks and handlebars.
The warranty period for Hudski paint and anodization is two (2) years from date of original purchase, as long as the root cause is traced back to Hudski design and/or manufacturing.
Certain components may have limited warranties of their own that are offered by the component manufacturer, in which case we will refer you to the component manufacturer for service. Be sure to retain the component-specific materials that came with your new bike.
For warranty service or questions, please contact Canyon through our website at www.hudskibikes.com or by email at info@hudskibikes.com. Do not return your bicycle to Hudski without first speaking with our warranty service staff and obtaining a return authorization. In order for your claims to be processed smoothly it is necessary that you present your receipt. Therefore, please keep your receipt and other purchase records in a safe place. After obtaining authorization, send the affected product, together with your name, address, contact information, and proof of purchase, to:
Hudski Bicycles
Warranty Returns
150 Mill St
San Rafael, CA 94901
Hudski reserves the right to repair frames or forks or to replace them with the relevant successor model. In the event it is necessary to change frame and/or fork we will replace them in the original color subject to availability. Should the original color no longer be available, it may be that there are deviations from the original color.
The Hudski limited warranty does not cover damage caused by crashes, misuse or neglect, including use in a usage category higher than the stated category for your bicycle, discussed on our website and in your owner’s manual. For example, Condition 1 road bikes are designed for riding on hard-surface roads where the wheels remain in permanent contact with the ground, and damage caused by using a Condition 1 road bike as a mountain bike will not be covered.
Other examples of non-covered events include but are not limited to the following:
• neglect of product (lack of care and maintenance);
• modifications to frame or fork (for example, engravings or lacquering);
• mounting and alteration of additional components that were not expressly approved by us or replacement of our original components by components that do not have a similar quality;
• crashes;
• excessive load;
• jumps or other types of overstress; or
• excessive loads of any other kind.
Note on wear
Normal wear and tear is not covered by warranty. Some components of your bike are expected to wear and must be replaced regularly as a part of their normal function. The rate of wear depends on care and maintenance as well as on the way you use your bike (distance travelled, terrain types, rides in the rain, dirt, salt etc.). Bikes that are often left standing in the open may also be subject to increased wear through weathering.
All bicycle components require regular care and maintenance, as described in your Hudski owner’s manual. Sooner or later all parts of your bicycle will reach the end of their service life, depending on conditions and intensity of use.
Parts that have reached their limit of wear must be replaced, and certain parts are not covered by the limited warranty even if they wear out during the Warranty Period. This applies to the following parts:
• chain,
• cables,
• grip coverings,
• chainrings,
• sprockets,
• pulleys,
• gears cables,
• tires,
• saddle covering (leather),
• brake pads, and
• headset bearings.
Crash Replacement
In the event of an accident or severe crash, the high forces exerted on the frame and the fork can lead to structural failure during subsequent use. With our crash replacement program we offer the original consumer purchaser, who must have purchased the bike directly from Hudski in their own name and for their own use in compliance with our Terms and Conditions, the opportunity to replace your damaged Hudski frame at a greatly reduced cost. This offer is valid up to three (3) years after the original date of purchase. You’ll receive the same or a similar frame from our current product range (without add-on parts such as seat post, front derailleur or stem).
The Hudski Crash Replacement service is limited to the original direct purchaser and to damages that compromise the functionality of the bike. We reserve the right to suspend this service if we detect that the damage has been caused unreasonably.
Hudski Bicycles will not incur shipping or labor costs associated with our Crash Replacement service. For the crash replacement of a non- Hudski part we will yield to the original manufacturer's crash replacement policies.
In order to claim the crash replacement service, please contact our service hotline by phone or email.
Additional terms
The Hudski Limited Warranty, Crash Replacement Policy and return policy as stated in this document provide the sole and exclusive remedy in lieu of all other of all other rights and remedies, including but not limited to implied warranties such as implied warranties of merchantability or fitness for a particular purpose, as well as any contract rights, tort, negligence, strict liability, and other remedies expressed or implied at law or in equity, and in no event shall Hudski be liable for special, indirect, incidental, economic or consequential damages, loss or damage to property other than the product itself, loss of use of property, loss of profits, business interruption, punitive damages, contribution, indemnification, or other losses, whatever the cause, including the fault or negligence of Hudski. If any implied warranty or other right or remedy is deemed to exist in addition to this Limited Warranty, its duration shall be no longer than the stated Warranty Period. If any part of this Limited Warranty is deemed to be not legal or enforceable, the remainder shall be given full force and effect. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
We wish you safe and happy cycling wherever your bike takes you. If you have any questions, please call our service hotline or send us an email.
Sign up for our email newsletter.
We’d love to share what’s cooking here at Hudski!
